Frequently Asked Questions

COURSE ENROLLMENT AND ACTIVATION

Courses are automatically activated after successful enrollment. Your login details will be sent to your email upon successful payment. Please make sure to check your spam and other email folders if you don’t see the email  in your inbox. This could be due to your email settings.

You can immediately start your course once you have received your log in details. We recommend that you change your password when you first log in to protect your account. Should you have any trouble logging in to your account, please let us know right away.

The Foundation TESOL Course takes around 60 hours to finish. If you’re unable to finish the course within this period, your enrolment expires. You will have to reactive your course to gain access to the course material. It comes with a certain fee. For more information, please contact info@globaltesol.com for your inquiry.

Most accounts that have been moved from the old site to the new site have encountered this problem. Please contact our helpdesk support through messenger to help solve this issue.

You will have to finish the previous module in order to see the contents of the next module. Once you finish the module, click the “Mark Complete” button to proceed to the next lesson.

The number of specializations for each course varies. As of now, we hacve 16 specializarion courses to choose from. You can go to the Courses page to get detailed description of each course.

TECHNICAL ISSUES

With this kind of issue, it is best to contact our helpdesk support through the messenger. They will need to verify first your account and from there, they will troubleshoot the issue.

You can reset your password by going clicking “Forgot password“. After email address has been provided, this will send an email that will prompt for a password change.

If it is not seen in your inbox, please check you spam or junk mail folders. Your email settings may have blocked the email from coming in to your inbox.

With this kind of issue, it is best to contact our helpdesk support through the messenger. They will need to check first your account and from there, they will troubleshoot the issue and update your progress once account has been verified.

EXAMS AND CERTIFICATES

For certificate inquiries, please contact info@globaltesol.com.

We have a process for certificate delivery. It will be sent to Ukraine. Please follow up with Ukraine office regarding shipment.

You will need to finish all lessons in the course and pass all the exams to receive a certificate. To request for a copy of your certificate, contact admin@globaltesol.com.

There is a charge of $75.00 to get the reprint of your certificates. Please email info@globaltesol.com for more info.

There should be an email sent to you for your results. If you can’t find it in your inbox, try looking in your spam or junk mails, this may be due to your email settings.

You may also go to My Courses then click your course. It will show a drop down and you’ll see your scores there.

If you can’t see your scores or see wrong scores, send us an inquiry through the messenger so that a Helpdesk Support can verify your account.

Yes, there is a time limit to take the exam and the length of time depends on the course.

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