Non-Support

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I finished my course in 2007 and also completed 3 subcourses. I am a licensed teacher in the USA (NC) and need to complete CEUs for renewal.

On many occassions, I have written to Global TESOL to get some sort of document showing how long the courses are that I have completed and the course names. I need this for my renewal.

I tried to contact the Taipei office and the lady does not respond and the website is dysfunctional.

So, I wrote to the headquarters and their response was to: Contact the lady in charge or the Taipei office!!!

Three times!!!! Three times, I wrote and told them that I could not reach the lady or access the website.

NOTHING!!!!!!

Is this how they support their graduates???

Is there no central database of graduates that the HQ can access?
You should have heard from somebody, somewhere there...since you are they type of person (with the best credentials) everyone wants to hire.
Shalom,
Faith
I don't need a job. I have a good job.

I need the information about the course to send to my license renewal agency. I want to keep my teaching license active.

Global TESOL is not responding.
Hi David,

I have an idea that might work.

Go to the Employment Manual available for download. Go to page 242. From page 242 on, you have Global TESOL's program and course descriptions. Since these are part of the manual, I would assume they are "official" documents.

My guess:
(1) Print out the program description of your certificate.
(2) Print out each course description for your specialization ((sub) courses.
(3) Mail or fax all of them with your TESOL certificate to your licensure office.

Also, include the toll-free telephone number for the Edmonton office. If your licensure office does not accept the documents right away, maybe somebody from the office has to speak with someone from Global TESOL to validate the documents' authenticity.

I'll cross my fingers for you.

-Kerry
Busan, South Korea
Hello! My name is Lynndene and I am from South Africa, Port Elizabeth. I have done the foundation certificate as well as 3 specializations in business, medical and tourism english. I am teaching ESL in South Korea-it's my second
year. Can you please assist me in the following matter. I just need someone to answer the
following question-I have received the three specialization certificates and just wanna
know if I'm supposed to recieve another certificate that states that I have a proffesional
Tesol certificate and that I have 240 hours altogether . Below I have attached an email
Tiago has send me in November 2007. It is very confusing because I have received the
specialization certificates, but no Professional Tesol certificate or some document that
states that I have accomplished it. I have tried to contact him, but he does not respond
to my emails. . That is all I
want to know. and also, I wanna do two more specialization to obtain the Tesol Diploma. Can
you tell me how I should go about the situation. I really don't
know who to contact regarding this matter . Please, help me. I am looking forward to hear
from you.
Regards,
Lynndene


Date: Tue, 13 Nov 2007 23:05:17 +0000 (GMT)
From: lynndene@optonline.net
Subject: Fwd: Certificate
To: lynndene1205@yahoo.com
Return-path:

Date: Tue, 13 Nov 2007 13:11:17 -0500
From: Tiago Miralha - Teach Abroad
Subject: Certificate
To: lynndene@optonline.net
Hi Lynndene,

How are you? Congratulations on your good work! Now we'll issue your
Professional TESOL Certificate. I need you to send me the shiiping address
and how how you want your name to appear on the certificate.
Regarding the upgrade, you only pay the price difference and we'll grant you
access to the addtional specializations.
eg.: P1 - $1095 with one specialization
P2 - $1395 with three spec.
Spec. $395 each
In order to upgrade from P1 to P2, you'll not pay $790 (2 spec.), but you'll
pay $300 (difference between P1 and P2).
For further information, don't hesitate to contact me.

Best regards,

Tiago Miralha
Regional Manager
Global TESOL College (USA-East)
Phone: 212-213-1303
Toll Free: 1-866-837-6565
tiago@tesolworld.com

Dear Lynndene,

For Program 2 you will receive the Foundation Certificate and three Specialization Certificates. Having finished the program you will receive the 'Professional TESOL Certificate' for the chosen program.

You are welcome to contact our Head Office in Edmonton toll free 1-888-270-2941 or by email admin@globaltesol.com.

Thank you
Dear F. David,

to your concern and entry question: we would like to help you with further references as soon as possible.

First of all I like to explain that our Head Office in Edmonton is Canadas Headquarters and overseas Global Tesol College partnerships have their own database and website. Therefore, if you enrolled with the College in Taiwan, they provide you with any grad assisting issues.
They have the proof of you being their student with all information needed in order to write a legal reference.

Contact: admin@globaltesol.com
Marthe,

I HAVE contacted you and told you THREE TIMES that the website in Tawan is inaccessable and that Anne Hsu's address does not work.

I have sent you my email - because you responded there.

I have given you my address.

I need an official statement from YOUR office or from Taiwan showing the courses I have completed (4) and the number of hours for each.

Try to support me.

This is the fifth time, I have brought this to your attention and only after posting here, do you seem interested.

I will continue posting here and other Expat and Educational sites until you respond to my request for support. People need to know the run-around I am going through.
------
For the person who recommended copying the pages from the manual, thank you. But, official state licensing bureaus don't work like that.

David
Dear F. David,

Please send a proof of enrollment and full payment of your program with your chosen courses to admin@globaltesol.com or fax it toll free 1-877-435-0918. I will instantly respond.

If you do so, you will receive our reference letter right away!!

You are welcome to continue posting

I took Part I, the Foundation TESOL Certification Course: In Class (City: Taipei, Taiwan; Date: 31 January - 4 February 2007)

Subsequently, complete the Adults, Adolescent and Medical Terminology Subcourses.
-------------------------------------
I am currently at work. I will send copies of the scans to you when I get home this evening.

BUT!!!!! Previously, I sent you my Student ID and all the course names.

It appears that you must delete messages of people you do not intend to help.

As far as proof of payment. I think the fact that I completed all the courses should be the proof. And, I think that you can contact your Taiwan office...... you tell me to contact and cannot..... and they will tell you I paid.

This appears to be another tactic of non-support.... asking for information over-and-over.